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Shipping Policy

Home » Shipping Policy

Last updated: 14th October 2025
At The Kratom Park, we strive to ensure your orders are shipped safely and efficiently. Please read this Shipping Policy carefully before placing your order.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped, including tracking information.

2. Shipping Methods & Delivery Times

We offer domestic and international shipping (where allowed):

Domestic Shipping (U.S.)

  • Standard shipping: 3–7 business days
  • Expedited shipping: 1–3 business days

International Shipping

  • Shipping availability is limited and subject to legal restrictions.
  • Delivery times vary depending on destination.

3. Shipping Restrictions

We strictly comply with federal, state, and local laws regarding Kratom and other botanical products.

  • We respect federal, state, and city laws; our shipping restrictions are detailed below in the footer and they are automatically updated by WAAVE compliance.

  • Certain states, cities, or regions may have restrictions on shipping Kratom.

  • Shipping to restricted areas will be automatically blocked by our WAAVE compliance system.

4. Payment Disclaimer for International Shipping

No card transactions are allowed for international shipping.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Delivery times are estimates and may be affected by customs processing, courier delays, or natural events.
  • We are not responsible for delays caused by carriers or customs.

6. Shipping Charges

  • Shipping charges are calculated at checkout based on weight, destination, and shipping method.
  • Any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.

7. Damaged or Lost Packages

  • Please inspect your package upon arrival.
  • If your package arrives damaged or is lost in transit, contact us immediately at [your support email] with your order number and photos (if damaged).
  • We will work with the carrier to resolve the issue but cannot guarantee compensation for international shipments delayed by customs.

8. Contact Us

If you have any questions about returns or refunds, please contact:

Phone: 952-292-2823

Email:  info@thekratompark.com

Address: 12242 Co Rd 140, Salida, CO 81201

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Disclaimer: Kratom: FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. KRATOM DISCLAIMER: “This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)”. Our products are not for use by or sale to persons under the age of 21. WAAVE ALSO RESPECTS COMPLIANCE IN THE FOLLOWING STATES AND COUNTIES: Vermont, Louisiana. Denver CO, Washington D.C., Newport Beach CA, Malheur County, Parker & Monument (CO), Grant Parish (LA), Franklin (NH) and several other counties in Mississippi. We do not ship internationally. ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases  
WAAVE Compliance