Refund/Return Policy

Last updated: 14th October 2025

1. Overview

We at The Kratom Park aim to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied, you may request a refund or return under the terms described below.

2. Eligibility for Returns & Refunds

To be eligible for a refund or return, the following conditions must be met:

• The item must be unused, unopened, and in the same condition as you received it.
• The request must be made within 30 days (or your preferred period) from the date of delivery.
• Proof of purchase (order number, invoice) must be provided.
• Items that are opened, used, or whose seals are broken are not eligible for a return or refund (unless the product is defective).
• Some products (e.g. clearance items, perishable goods, custom orders) may not be eligible for returns—such restrictions will be clearly communicated in the product description.

3. Defective, Damaged, or Incorrect Orders

If you receive a defective, damaged, or incorrect item, please contact us immediately (within 7 days of receipt) with photographic evidence and a description of the issue. We will, at our discretion:

• Offer you a replacement of the same product (if available), or
• Issue a full refund (including shipping cost), or
• Offer store credit, depending on the situation and your preference.

We reserve the right to ask for the returned item (at our cost) or request additional proof before issuing a refund.

4. Return Process

• Contact our support team at chrisgust@aol.com with your order number, the item(s) you wish to return, and the reason for return.
• If your return is approved, we will issue you a Return Merchandise Authorization (RMA) or return label (depending on your region) and instructions on how and where to send your package.
• You must ship the product back to us within 14 days of receiving the RMA or return instruction. Use a trackable shipping service and retain proof of postage.
• Once we receive and inspect the returned item, we will notify you of its status (accepted or rejected).
• If accepted, your refund will be processed, and credit will be applied to your original payment method within 7–10 business days (or your preferred timeframe).

5. Refunds

If a refund is approved:

• The refund amount will include the cost of the product (excluding any original shipping costs, unless the return was due to our error).
• Any customs, duties, or taxes paid by you (during import) are non-refundable, unless the return is due to our mistake.
• It may take extra time for your bank or credit card company to process and post the credit to your account.

6. Exchanges

We currently do/don’t (choose which fits your store) accept exchanges. If your order qualifies:

• Contact us within the return window, and we will arrange an exchange for the same or equivalent product (if in stock).
• You may be responsible for the cost of shipping the exchanged item to you.

7. Non-Returnable Items & Exceptions

Certain types of goods are exempt from being returned:

• Opened or used containers, seals broken
• Products marked “Final Sale” or “Non-returnable”
• Custom or personalized items (unless defective)
• Items lost in transit due to customer not following return instructions
• Digital downloads, gift cards, or consumables that are entirely used

8. Late or Missing Refunds

• If you haven’t received your refund yet, first check your bank account or credit card statement.
• If still not reflected, contact your payment provider (some take additional days).
• If you still haven’t received the refund, contact us at chrisgust@aol.com with your order details, and we’ll investigate.

9. Shipping Costs for Returns

• Unless the return is due to our error (wrong item, defective product), you’ll be responsible for paying your own return shipping costs.
• Shipping costs are non-refundable.
• You are responsible for providing proof of shipment; we are not liable for lost or delayed returns during transit.

10. Cancellation Policy

You may cancel an order before it has been dispatched. Once an order has been shipped, you must follow the return procedure.
To cancel, contact us immediately (provide your order number). If we can stop fulfillment, we will cancel and refund you in full (excluding any transaction fees, if applicable).

11. Contact Us

If you have any questions about returns or refunds, please contact:

Phone: 952-292-2823

Email:  info@thekratompark.com

Address: 12242 Co Rd 140, Salida, CO 81201