Shipping Policy - The Kratom Park

Last updated: 14th October 2025
At The Kratom Park, we strive to ensure your orders are shipped safely and efficiently. Please read this Shipping Policy carefully before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order has been shipped, including tracking information.

2. Shipping Methods & Delivery Times

We offer domestic and international shipping (where allowed):

Domestic Shipping (U.S.)

Standard shipping: 3–7 business days
Expedited shipping: 1–3 business days

International Shipping

Shipping availability is limited and subject to legal restrictions.
Delivery times vary depending on destination.

3. Shipping Restrictions

We strictly comply with federal, state, and local laws regarding Kratom and other botanical products.

We respect federal, state, and city laws; our shipping restrictions are detailed below in the footer and they are automatically updated by WAAVE compliance.
Certain states, cities, or regions may have restrictions on shipping Kratom.
Shipping to restricted areas will be automatically blocked by our WAAVE compliance system.

4. Payment Disclaimer for International Shipping

No card transactions are allowed for international shipping.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
Delivery times are estimates and may be affected by customs processing, courier delays, or natural events.
We are not responsible for delays caused by carriers or customs.

6. Shipping Charges

Shipping charges are calculated at checkout based on weight, destination, and shipping method.
Any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.

7. Damaged or Lost Packages

Please inspect your package upon arrival.
If your package arrives damaged or is lost in transit, contact us immediately at [your support email] with your order number and photos (if damaged).
We will work with the carrier to resolve the issue but cannot guarantee compensation for international shipments delayed by customs.

8. Contact Us

If you have any questions about returns or refunds, please contact:

Phone: 952-292-2823

Email: info@thekratompark.com

Address: 12242 Co Rd 140, Salida, CO 81201